Analyst, Facilities and Office Services(Onsite Tech Support_KE) at Athena

Duties & Responsibilities

• Provide onsite technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Diagnose and resolve technical problems in a timely manner, escalating complex issues to senior technicians or IT management as needed.
• Conduct routine maintenance and updates of systems and equipment.
• Assist users with setup and installation of new hardware and software.
• Train end-users on basic IT functions and best practices.
• Document technical issues, resolutions, and support processes for knowledge base maintenance.
• Ensure compliance with company policies and security standards during onsite visits.
• Collaborate with remote support teams and vendors to resolve issues and implement solutions.
• Excellent communication skills, fluent in English.
• Excellent troubleshooting skills
• Proficient with G-suite applications.
• Excellent organization skills
• Detail-oriented
• Customer service-oriented
• Strong critical thinking and analytical skills
• Accountability
• Initiative
• Collaboration and teamwork
• Verbal and written communication
• Resourcefulness
• 3yrs+ prior experience in handling the same function
• Tech-savvy or quick to learn about technology
• Proficiency with Google Workspace and Mac OS
• Willingness to work full time on-site
• Willing and available to work during the graveyard shift and has the flexibility to work at any day of the week

Educational and Certification Requirements

Graduate of a 4-year university course, preferably a technology-related course. Direct Reports and Span of Control Individual Contributor

Equal Opportunity Employer: At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We believe that diversity enriches our organization, enhances creativity, and drives innovation. We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture, recognizing that it is essential for our success as a company and as a community.