Brites Management
Brites Management focuses on empowering individuals in their careers through tailored guidance and support. They emphasize skill development, mentorship, and strategic networking, helping clients navigate job markets effectively. With a commitment to fostering growth, they aim to align personal aspirations with professional opportunities.
Call Centre Trainer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 – 5 years
- Location Nairobi
- Job Field Customer Care , Education / Teaching
- Salary Range KSh 30,000 – KSh 50,000/month
DUTIES AND RESPONSIBILITIES
- Develop, update, and maintain comprehensive training content tailored to the needs of the Call Centre team.
- Conduct 2 training sessions per week to enhance call handling skills, product knowledge, customer service techniques, and problem-solving abilities.
- Evaluate individual and team performance to identify training needs and recommend appropriate development interventions.
- Provide coaching and feedback to Call Centre agents to ensure they meet performance targets.
- Design engaging, interactive training methods to maximize learning and retention.
- Monitor and assess the effectiveness of training programs and make improvements where necessary.
- Ensure training materials comply with the company’s policies and procedures.
- Collaborate with management to align training with company goals and call centre KPIs.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Bachelor’s Degree in a relevant Business field.
- 2-5 years of experience as a Call Centre Trainer, with proven expertise in developing and delivering training content.
- Excellent communication, coaching, and presentation skills.
- Strong organizational skills and ability to manage multiple training sessions and updates.
- Proficiency in modern training tools and platforms.
- Ability to assess agent performance and tailor training accordingly.
Method of Application
Send your application to recruitment@britesmanagement.com
To apply for this job email your details to admin@jobshandle.com