CVM Operations Engineer at Safaricom Kenya


Safaricom offers diverse career opportunities across telecommunications, digital services, and technology sectors in Kenya. They value innovation, diversity, and growth, providing a dynamic environment for professional development.

CVM Operations Engineer

  • Job Type Full Time
  • Qualification BA/BSc/HND , MBA/MSc/MA
  • Experience 2 – 3 years
  • Location Nairobi
  • Job Field ICT / Computer 


Reporting to the CVM Operations Lead, the position holder will Provide support and maintenance of CVM platform and ecosystem. He / She will be responsible for monitoring the CVM ecosystem to ensure availability.


  • Act as single point of contact for all operational issues. Provide 1st and 2nd level support for the CVM platforms.
  • Resolution of Incidents, providing RCA and recommendations to improve SLA.
  • Responsible for ensuring availability of CVM Platform.
  • Responsible for ensuring reliable integrations with CVM.
  • Responsible for ensuring quality of KPIs in the CVM data Mart.
  • Prepare SIT test cases based on the campaign design requirements.
  • Setup of operational procedures to support live operations.
  • Improve operations by conducting systems analysis; recommending changes in policies and procedures.
  • Lead implementation of the Business Continuity Plan & testing.
  • Development of reports for performance monitoring. Measurement of MTTR, Incidents, RCAs.
  • Ensuring BCP (Business Continuity Plans) are in place and regularly evaluated.
  • Evaluation of deployed solutions to ensure that they meet performance standards.


  • BS or MS in computer science or equivalent practical experience
  • At least 2-3 years of coding experience.
  • Experience in at least 1 programming language. Java, C#, Python, Spring Boot.
  • Experience with SQL databases, such as Oracle, MySQL, Postgres.
  • Knowledge of cloud technologies. AWS, GCP, Azure.

Method of Application

Interested and qualified? Go to Safaricom Kenya on to apply

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