Data Analyst at Calltronix Contact & Training Centre

Calltronix Contact & Training Centre

"Calltronix Contact & Training Centre is dedicated to shaping careers through tailored training and fostering growth with diverse employment opportunities. Join us to embark on a journey towards professional fulfillment and success."

Data Analyst

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience2 years
  • Location Nairobi
  • Job Field Data, Business Analysis and AI 

Ref: DA_0010_007_2024
Description

  • As a Data Analyst, you will turn data insights into actionable strategies that support our business operations and drive our growth. You will work closely with various teams to
  • collect, analyze, and interpret data to aid in decision-making and improve business performance

Key Responsibilities

  •  Data Integration and Management: Integrate data from various sources to provide a comprehensive view of Contact Center Performance.
  •  Performance Tracking: Monitor key performance indicators (KPIs) to measure the effectiveness of marketing campaigns and strategies.
  •  Predictive Analysis: Use data to predict trends and market movements, aiding in proactive strategy development.
  •  Training and Support: Provide training and support to team members in using data analysis tools and understanding reports.

Other Responsibilities

  •  Collect, analyze, and interpret large data sets to identify trends, patterns, and insights.
  •  Work closely with stakeholders to understand their data requirements and provide relevant data solutions.
  •  Develop and maintain dashboards and reports to visualize data effectively.
  •  Ensure data accuracy and integrity by performing regular data audits and validations.
  •  Collaborate with cross-functional teams to support data-driven decision-making.
  •  Present findings and recommendations to stakeholders in a clear and concise manner.
  •  Stay up-to-date with the latest data analysis tools and techniques to improve processes and deliverables.

What You’ll Achieve in the First Few Months

  •  Within 1 month, understand our data infrastructure and key business metrics, and begin to analyze data and generate reports.
  •  Within 3 months, contribute to major projects and provide insights that inform important business decisions.
  •  By 6 months, become a trusted data advisor for various teams and independently manage data analysis projects.

Job Requirements:

Preferred skills and qualifications

  •  Bachelor’s degree (or equivalent) in mathematics, computer science, economics, or statistics
  •  Proven success in a collaborative, team-oriented environment
  •  Proven analytics skills, including mining, evaluation, and visualization
  •  Technical writing experience in relevant areas, including queries, reports, and presentations
  •  At least 2+ years of relevant experience as a data analyst
  •  Demonstrable experience working with Power BI
  •  Extensive knowledge and experience with SQL, Tableau, MS Excel, and MS PowerPoint
  •  Strong action-oriented and proactive tendencies
  •  Foundational knowledge of data management topics
  •  Fluent in conversational and written English communication

Method of Application

Interested and qualified? Go to Calltronix Contact & Training Centre on calltronix.com to apply

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