Athena
Athena empowers individuals in their career journeys by offering resources for skill development, mentorship, and networking opportunities. It focuses on fostering entrepreneurship and enhancing employability through tailored programs. By connecting talent with industry leaders, Athena helps pave the way for fulfilling and sustainable careers.
Manager, Community Learning KE
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 years
- Location Nairobi
- Job Field Media / Advertising / Branding
Duties & Responsibilities
- Community Leadership: Serve as the primary point of contact for community inquiries, feedback, and requests for support to ensure a positive and inclusive environment.
- Develop and maintain comprehensive community guidelines and moderation rules to uphold standards.
- Lead the planning, organization, and execution of in-person community events and activities.
- Community Analytics: Monitor community health and engagement metrics, such as member activity, sentiment, and retention.
- Analyze data and trends to identify opportunities for improvement and inform community strategy to drive continued enhacement.
- Provide regular reports and insights to the leadership team to support strategic decision-making..
- Team Management: Supervise and support a team of Specialists and Analysts, providing guidance, mentorship, and performance feedback to foster their professional growth.
- Strategic Alignment: Collaborate with the Director and Vice President to align peer learning initiatives with overall business objectives and broader company goals.
Key Stakeholders
- Community Learning & Knowledge Management Team
- Operations Team
- Marketing Team
- Executive Partners
Skills and Competencies
- Communication Skills: Excellent communication, presentation, and interpersonal skills, for building rapport, credibility, and deeply understanding of employee needs.
- Analytical Skills: Proficiency in analyzinge data, identifying trends, and translating insights into actionable strategies to improve community engagement.
- Community Support: Provide excellent service to address employee questions and needs,ensuring timely response.
- People Management: Manage and mentor a team of analysts and specialists, driving performance and professional growth
- Problem-Solving: Adept at quickly and effectively addressing and resolve moderation issues
Relevant Experience Required
- 5+ years of experience in communications, community management or a related field.
- Experience working with a global team and in a hybrid environment.
Method of Application
Interested and qualified? Go to Athena on us-2.fountain.com to apply
To apply for this job email your details to admin@jobshandle.com