MS IT Chief Operating Officer at Ericsson

About this opportunity:

• Ericsson is looking for an IT Managed Services Chief Operating Officer (IT MS COO) for a customer unit based in Africa within Market Area Middle East and Africa (MMEA) as a key leadership role responsible for the BOS IT Managed Operations of assigned customer accounts. This role will be reporting to the Head of SL BOS for MMEA and will be part of MMEA BOS Leadership team.

What you will do:

• End to end Accountable for the IN managed services contract across multiple Operating Companies across Airtel Africa
• Ericsson’s primary contact and escalation point for all matters relating to the execution of the contract including commercial, security & EHS / OHS-related issues.
• Profitability & business case fulfilment including contract delivery transformation; identify & help secure add-on sales that meet or exceed the signed off business case requirements to ensure continuous improvement of profitability & revenue; decisively adding value to customer’s & Ericsson business.
• Ensuring financial and operational performance monitoring & reporting, and driving improvement plans when needed.
• Management and development of the customer relationship for the specific contract and ensuring customer satisfaction.
• Fulfilment of the contract scope and SLA, and delivery execution ensuring that all services contracted under the MSA are delivered according to contractual obligations and requirements.
• Managing the customer interface with respect to all service delivery contracted under the MSA for a specific customer.
• All solutions delivered to Customer by delivery organizations under MSA scope.
• Environmental and Occupational Health and Safety (EHS/OHS) as it relates to the contract, ensuring work executed follows Ericsson procedures and standards and EHS/OHS local laws and regulations.
• Planning with KAM for contract retention and support in contractual renegotiation or pre-sales for the specific customer.
• Management of the matrix organization including ensuring subordinates adhere to Ericsson Code of Business Ethics.
• Ensure continued thought leadership and value assurance for Customer through contract lifecycle.
• Ensure the delivery units are fulfilling contracted WLA and manage escalations in case of deviations.
• Minimize customization and drive standardization of delivery through adoption and reuse of global capabilities, championing best practice benefits with customer.
• Ensure correct flow of Customer invoices and payments.
• Secure delivery compliance to contractual and business case requirements, avoid under delivery, and ensure over delivery is addressed as add-on sales.
• Ensure compliance with contractual, legal & regulatory requirements, and consent in management and governance of data and its security for the contract

The skills you bring:

• 10+ years Strong professional and business experience with advanced knowledge across a number of operations and technology domains with a proven track record
• Experience of leading teams in a matrix organization
• Sales & client management experience
• Business acumen & negotiation skills along with strong analytical and problem-solving skills
• Financial & P&L understanding
• Proven improvement on Unadjusted Margin or budget of previous projects / programs / customer
• Leader of significant solution implementations or transformations in Charging & Mediation